Shipping Policy

Bottli (bottli.store)

We currently ship within the United States only. This page explains how processing, shipping, and delivery work for your order.

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Where We Ship

At this time, we ship to addresses in all 50 U.S. states.

We do not currently offer international shipping. If you're ordering from outside the U.S., we're not able to fulfill your order at this time — we hope to expand shipping internationally in the future.

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Processing Time

Orders are processed within 1–2 business days of being placed, Monday–Friday, excluding holidays. Orders placed on weekends or holidays will begin processing the next business day.

During high-volume periods (including promotional sales), processing may take slightly longer — we'll note this on the Site if it applies.

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Shipping Methods & Costs

 

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Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number. Please allow 24 hours for tracking information to update after you receive this email.

If you haven't received a shipping confirmation within 48 hours of placing your order, please contact us at theprodcreative@gmail.com.

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Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us right away at theprodcreative@gmail.com — we can only make changes before the order ships.

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Lost, Stolen, or Delayed Packages

• Delayed packages: Once an order leaves our facility, delivery timing is in the carrier's hands. If tracking shows a significant delay, contact us and we'll help you look into it with the carrier.
• Lost packages: If tracking shows your package as delivered but you haven't received it, please check with neighbors and your building/leasing office first, then contact us at theprodcreative@gmail.com within 7 days so we can investigate with the carrier.
• Stolen packages: We're not able to guarantee against theft after a package is marked delivered, but we'll do what we can to help — contact us and we'll work with you on next steps, which may include filing a claim with the carrier.

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Multiple Items / Split Shipments

If you order multiple items, they may ship separately depending on availability. You won't be charged extra for split shipments, and you'll receive tracking information for each shipment.

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Holiday & High-Demand Periods

During major holidays or promotional sale periods, order volume may cause processing and delivery times to run longer than usual. We'll do our best to flag this on the Site in advance when we expect delays.

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Questions

For anything shipping-related — tracking issues, delivery questions, address changes before your order ships — reach us at:

Email: theprodcreative@gmail.com Response time: 1-2 business days